Frequently Asked Questions

Have a Question? 

City Station Dental is committed to answering all your questions. Here’s a collection of the Most Frequently Asked Question.
If you still have questions, feel free to contact us at City Station Dental and we will be happy to answer them.

You should come in for a routine cleaning and check-up at least twice a year to keep up with your oral hygiene and address any potential problems. Your dental requirements may vary, so you might need to be seen sooner.

We will always welcome you back, your custom will be always accepted! We will help you improve your oral hygiene, regardless of how long ago it was.

Children as young as two years of age can be seen to have their baby teeth checked. At this age, we can usually only do an examination but it’s good to bring the child in so they get used to going to the dentist. It is always a good idea to bring children along with older siblings. This will show them that the dentist’s office is a happy and safe place. Our experience has shown that we can perform a complete check-up and cleaning on children as young as 3 years.

All health funds are accepted! We have a HICAPS terminal, which allows us to process claims on the spot!

We recommend you contact your insurance provider to get specific information about your policy. All policies differ and dental coverage can be different. Our HICAPS terminal can provide quotes for specific treatment plans. However, your insurance provider is the best person to ask about specific policy entitlements.

City Station Dental is sensitive to the financial circumstances and needs of all our patients. Our friendly clinicians will be happy to assist with the application process for an interest free payment plan through our affiliated finance company, Humm. 

We welcome a discussion prior to starting treatment about ways we can assist you in coping with your anxiety regarding your dental appointment. Please let us know any ways we can help. We will take our time to ensure you are comfortable with your dental plan and will not start any treatment that you are not 100% comfortable with. 


Feel free to give our friendly team a call on (03) 9639 3883 or fill out our contact form below, and we’d be happy to assist you in any questions or concerns you may have! Feel free to ask us anything!